What we actually do on every review and every account, today. Every item below is running in production right now.
Every review on SuchScore has a signed-in account behind it. Every account is created by entering a 6-digit code sent to the email — no code, no account, no review. We never accept anonymous reviews, never allow guest submissions, and we block sign-ups from known throwaway email services like Mailinator, TempMail and ~5,400 others.
Some platforms anonymise reviews to "Deleted user" when an account goes away. We don't. On SuchScore your real name stays attached to every review you wrote, even if you later delete your account. This removes the throwaway-account attack — the one where someone creates many accounts, writes fake reviews, then deletes to hide. Honest reviewers benefit; abusers lose their anonymity cover.
Once an email submits a review for a business, it can never submit another one for that same business — even if the user deletes their account and signs up fresh with the same email later. Stops the delete-and-rejoin loop that attackers use to flood a single business with fake reviews from the same address.
Honeypot fields humans never see, time-to-submit checks, and per-network rate limits stop scripted attacks before they ever reach the review queue. Each layer catches what the others miss.
Each submitted review runs through an automated check before it goes live. We screen for profanity, slurs, named personal attacks on staff, off-topic content, gibberish, paid-review patterns, and one-line reviews with no substance.
One account can write at most 10 reviews per day, file at most 5 business claims per day, and send at most 5 email-verification requests per day. A bot tries to dump 1,000 reviews — it hits the wall at 10.
If the AI flags a review as suspicious, it does not get published. It goes to an admin moderation queue. The reviewer gets an email saying their review is under review. When the admin decides, the reviewer gets a second email with the outcome — approved and live, or rejected with a reason.
A brand-new account's very first review goes into a 24-hour holding window before it appears publicly. Real users see it the next day; paid fake-review services need instant publish to deliver value to their client — so the economic model breaks and they move on.
Any visitor — signed in or not — can flag a review they think is fake, harassing, off-topic or spam. Reports go straight into an admin queue with reason, detail and reporter info. You hear back by email when a decision is made.
You hear from us when your review goes live, when it is held for human review, when it is approved after review, and when a business replies to you. No silent dropping, no shadow-banning.
A claimed business can reply publicly to any review on its listing, and can dispute a review it believes is fake — with evidence. Disputes go to the same admin queue. Only an admin can remove a review, and only with a reason on the record.
You can already leave reviews on Google Maps. So why come here? Five concrete differences below.
Google reviews are global; SuchScore is built around how Pakistanis actually shop and complain. Local categories like BBQ & Karahi, Mithai, vocational coaching, eye-care clinics — not the same generic taxonomy as a US suburb.
Bilingual headlines on every page. Urdu reviews render in Nastaliq, not Naskh. Categories, navigation, and our "How It Works" guide all run in Urdu. Google supports Urdu input, but it doesn't speak the language; we do.
Multi-branch claims, parent-and-branches inheritance, team roles (Owner, Manager, Viewer), verification by utility bill or registration number — not just an English domain email. Built around how SMEs in Pakistan actually operate.
Below 50 reviews, we show the Google rating because it is the most data available. After 50, we compute our own independent rating — collected directly on our platform, not mixed with Google's algorithm. Businesses cannot game us by gaming Google.
Google reviews are a side feature of Maps. SuchScore exists for one reason: to give Pakistani consumers somewhere to be heard when a business doesn't deliver. We explain consumer rights in plain language; Google asks for a star rating.
We take every reasonable measure to keep fake reviews off SuchScore. No platform in the world catches 100% of fakes — we do not pretend to either. We do our best, we get better over time, and we move features from Coming Next into What We Do Today as fast as we honestly can.
What we are really trying to do here: Pakistan has 250 million people but very few places that hold businesses accountable for how they treat customers. Our courts are busy. Our regulators are stretched. Most consumers do not even know they have rights. When a brand sells you a faulty product, or a service charges you for work it did not do, the polite tradition is to walk back into the shop, ask politely — and walk away when nothing happens.
We think there is a better way. If enough customers leave honest reviews, businesses will have only one real choice: provide better customer service. The ones that do will win customers from the ones that don't. Over time, customer service will stop being an afterthought in Pakistan and become a real differentiator — the way it is in countries that already have strong review cultures.
We are not going to solve this alone. But we will do our part, and you can do yours by leaving an honest review every time you have an experience worth sharing — good or bad. Such mein.