SuchScore Business Terms of Service — plain-language v1 draft. These apply to anyone who claims a business listing on SuchScore or operates a claimed business. Distinct from the consumer Terms of Service which cover review writers. Key rules: you have authority to represent the business, no fake reviews, no incentivising reviews, no misleading marketing claims, AI moderates every campaign, one-strike admin rejection rule, campaign send caps enforced. Phase 1 (until 10,000 platform reviews) — everything free including marketing. Phase 2 pricing TBD. Governed by Pakistani law, Lahore courts. Available in English and Urdu.
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Business Terms of Service

The rules for businesses on SuchScore. Distinct from our consumer terms — these cover what you agree to when you claim a listing or send marketing through the platform.

Last updated: 29 May 2026 · Version 2026-05-29-v1

These Business Terms apply to anyone who claims a business listing on SuchScore, operates a claimed business, or uses any marketing surface we provide (collectively, “Reach”). They're distinct from our consumer Terms of Service, which cover review writers and general users. By submitting a claim, replying to a review, or sending a campaign, you accept these terms.

Phase 1 is free.Until SuchScore hits 10,000 reviews platform-wide, everything for businesses is free — claim, replies, and marketing campaigns through Reach. Phase 2 pricing will be decided with Founding Members via the pricing research survey, and we'll give at least 30 days' notice before anything flips from free to paid. Campaigns sent free in Phase 1 stay free.

1. Who these terms apply to

You agree to these terms if you do any of the following on SuchScore:

  • Submit a business claim (or have one submitted on your behalf)
  • Reply to a review as a business representative
  • Manage any aspect of a claimed business's profile
  • Send a marketing campaign through Reach (when available)
  • Hold the role of Owner, Manager, or Authorised Representative on a claimed business

2. Your responsibilities as a business operator

By claiming a business, you confirm that:

  • You have lawful authority to represent the business
  • All information you provide (business name, address, phone, role, etc.) is accurate and current
  • You'll keep contact details up to date so we can reach you about important platform changes
  • You won't share your login with others (each individual needs their own account; team management exists for shared access)
  • You're responsible for everything done from your account

We can suspend or terminate your business access for breach of these terms, without prior notice in serious cases (fraud, abuse, illegal content).

3. Verification

Every business claim is reviewed by SuchScore admin. We use the information you submit (your role, contact details, any evidence you upload) plus public signals (website, official directories) to verify the claim.

  • Approval is at SuchScore's discretion
  • If we reject, we'll tell you why and what would help approval
  • Misrepresentation in your claim (e.g. claiming a business you don't represent) → permanent ban
  • We may ask for additional evidence at any time, including after approval

4. Reviews — what you can and can't do

Reviews on SuchScore are owned by the customer who wrote them. As a business operator, you have the following rights and limits:

You can:

  • Publicly reply to reviews on your business page
  • Dispute reviews you believe are fake, defamatory, or otherwise violate our review policy
  • Edit your public profile, hours, contact details, and description
  • Manage team members (Owner / Manager / Viewer roles)

You cannot:

  • Delete reviews. Only SuchScore admin can remove a review, and only with a documented reason
  • Incentivise, pay for, or otherwise solicit fake or biased reviews
  • Post reviews about your own business, your competitors, or anyone you have a conflict of interest with
  • Threaten, harass, or retaliate against customers who leave reviews
  • Use customer information disclosed in reviews for marketing or any other purpose

Doing any of the above → loss of claim, and may result in a permanent ban from the platform. We may report serious cases (fraud, defamation, harassment) to relevant authorities.

5. Marketing campaigns (Reach)

Reach lets you send opt-in marketing messages to two audience types: customers who follow your business, and customers in your city who opted in to local offers. Reach is included free during Phase 1.

Eligibility

You can send through Reach only if all of the following are true:

  • Your business is claimed AND verified
  • Your business has at least 10 SuchScore reviews
  • No admin-confirmed fake reviews originating from your business in the last 90 days
  • You have not had a previous campaign rejected by admin (see §6 below)
  • You have accepted the current version of these Business Terms

Content rules

Your campaign body must not contain any of the following:

  • Misleading claims about price, availability, eligibility, refund rights, or product properties
  • Unlicensed gambling, scams, MLM, get-rich-quick schemes
  • Hate speech, sexual content, illegal goods or services per Pakistani law
  • Marketing for restricted products to ineligible audiences (e.g. alcohol or tobacco to minors)
  • False or unsubstantiated trust signals (“5 stars on SuchScore” when not true)
  • Personally identifying information about a specific customer
  • Content infringing third-party intellectual property

Audience and send caps

  • Follower offers: to customers who follow your business AND have offer notifications enabled
  • Local offers: to customers in your city who opted in to local offers
  • You do NOT receive customer emails, phone numbers, or other contact details — we send on your behalf
  • Per-business limit: max 5 campaigns per month (current Phase 1 limit; may be tightened or relaxed based on platform health)
  • Per-recipient limit (enforced platform-wide): max 3 marketing emails per week across all businesses, irrespective of opt-ins
  • You see aggregate counts (number sent, opens, clicks) — not who specifically received your campaign

6. AI moderation + one-strike rule

Every campaign body is checked by automated content moderation before sending. Clean campaigns auto-send; flagged campaigns are held for admin review.

One-strike rule. If admin rejects a campaign, you lose Reach access permanently. You can appeal in writing once. We err on the side of platform safety, not generosity to second chances. If your rejection feels unfair, email appeals@suchscore.com within 14 days with details and we'll review.

After your first 3 clean sends we may sample later sends for spot moderation, but we don't pre-publish every campaign.

7. Honoring offers

Anything you offer in a campaign is your obligation to honour. SuchScore is the messenger, not the merchant — we transmit your offer; we are not a party to the transaction between you and the customer.

  • If you offer 20% off, your customer-facing systems must accept the offer for its stated period
  • Customers who complain about unhonored offers may report you to admin
  • Repeated unhonored offers → loss of Reach access
  • Pattern of misleading offers → loss of claim + possible permanent ban

8. Data, intellectual property, and customer relationships

  • You retain ownership of the campaign content you create (text, images, layout)
  • You grant SuchScore a non-exclusive, royalty-free, worldwide license to deliver that content via our infrastructure for as long as the content remains active
  • You confirm you have rights to all images and content you upload — no copyright violations, no trademark infringement
  • You do NOT acquire customer data through Reach — emails, phone numbers, names of recipients are not shared with you
  • You cannot scrape, harvest, or otherwise extract customer details from SuchScore
  • We may use anonymised aggregate campaign performance data (open rates, click rates, response patterns) to improve the platform and inform future feature design

9. Pricing — Phase 1 vs Phase 2

SuchScore is currently in Phase 1. During Phase 1, all business features — claims, replies, Reach campaigns — are free.

  • Phase 1 ends when SuchScore reaches 10,000 reviews platform-wide
  • Phase 2 pricing for Reach and other features will be decided with Founding Members via the pricing research survey
  • We'll give at least 30 days' notice before any feature flips from free to paid
  • Founding Member offers (locked-in discounts for the first 1,000 claimers) remain in force in Phase 2
  • Campaigns sent under Phase 1 free terms stay free — no retroactive charges

10. Service availability

SuchScore relies on third-party services (Resend for email delivery, Supabase for data, Vercel and Railway for hosting). Their outages may affect ours. We don't guarantee uptime or message delivery, although we work hard to maintain both.

  • We may take SuchScore offline for maintenance with reasonable notice when possible
  • We are not liable for missed customer messages, lost campaigns, or business loss due to platform availability issues
  • Delivery to specific email providers depends on their spam filters — we follow best practices but can't guarantee inbox placement

11. Suspension and termination

  • We can suspend your Reach access at any time for cause (suspected fraud, abuse, content violations)
  • We can revoke your business claim if verification proves false
  • You can stop using Reach any time — no notice needed
  • You can release your business claim from the dashboard (Team tab)
  • On termination, your historical campaign data is retained for 90 days then deleted (except anonymised aggregate analytics)
  • Suspension does not entitle you to a refund of any future-Phase fees

12. Liability and indemnification

SuchScore is not a party to any transaction between business and customer. By using these services, you indemnify SuchScore against claims arising from:

  • Your campaign content (including misrepresentations, false advertising, libel)
  • Products or services you sell or fail to deliver
  • Trademark, copyright, or other IP infringement in your content
  • Disputes with your customers about offers, refunds, or service quality

Our maximum liability to you is whatever you paid SuchScore in the previous 12 months (which is zero during Phase 1). This limitation does not apply where prohibited by Pakistani law.

13. Governing law

These terms are governed by the laws of Pakistan. The courts of Lahore have jurisdiction over any dispute arising under these terms. Nothing here waives your rights under Pakistani consumer-protection law. If any clause is found unenforceable, the remaining clauses stay in effect.

14. Changes to these terms

We may update these terms; the version number is shown at the top of the page.

  • Material changes (new content rules, new send caps, new pricing) require you to re-accept on your next business action — claim, campaign send, etc.
  • Minor changes (typo fixes, clarifications) may be made without re-acceptance
  • We'll notify operators by email when a material change is published
  • Full version history available on request to legal@suchscore.com

15. Contact and appeals

Draft notice: These Business Terms are a good-faith plain-language v1 draft. Before public-scale launch, they should be reviewed by a lawyer familiar with Pakistani contract law, PECA 2016, the forthcoming Personal Data Protection Bill, and consumer-protection regulations.