Last updated: 1 May 2026
These are the rules for using SuchScore. By signing up, posting a review, claiming a business, or even just browsing, you agree to them. We've written them as plainly as we could — if anything still feels confusing, email us at support@suchscore.com and we'll explain it in normal English.
1. Who SuchScore is
SuchScore is operated by the SuchScore Team. Until SuchScore is incorporated, you can treat the team as the operator of the service and the counterparty to these terms.
These terms, our Privacy Policy and Cookie Policy together form the agreement between you and SuchScore.
2. Who can use SuchScore
You can use SuchScore if you are:
- At least 15 years old, and
- Legally able to enter into agreements where you live, and
- Not banned from SuchScore for a previous breach of these terms.
If you are using SuchScore on behalf of a business, you must be authorised by that business to do so — for example, you're the owner, an employee with permission, or an external agency the business has hired. We may ask for evidence; if we don't believe you, we will not approve your business claim. Business operators are also bound by our separate Business Terms of Service — which cover claim rules, replies, marketing campaigns, and platform safety.
3. Your account
You are responsible for what happens on your account.
- Use a real, working email — we use it to contact you about your reviews and claims, and to send transactional emails like password resets.
- Keep your password secret. Don't let anyone else use your account.
- If you think someone has accessed your account without your permission, tell us at security@suchscore.com straight away.
- One person, one account. Don't create multiple accounts to evade a suspension, inflate or attack a business's rating, or for any other dishonest reason.
4. What you can post — and what you can't
SuchScore is a review platform. The whole point is that real consumers leave honest reviews about real experiences. We take that seriously, in both directions.
What we want you to post
- Your honest, first-hand experience with a business — good, bad, or in between.
- A review based on something that actually happened to you, not a friend, not a relative, not “I heard that”.
- Specifics where you can give them — what you bought, when you visited, what went well or wrong.
- Photos you took yourself, of the product or place, that help others see what you saw.
What you must not post
- Fake or misleading reviews. Don't review a business you've never used. Don't review a competitor pretending to be a customer. Don't post the same review across multiple competitors to harm them.
- Reviews you were paid for (positive or negative) without disclosing it openly in the review itself.
- Personal attacks, harassment, or threats against business owners or staff. Criticise the service, not the human being.
- Unverified accusations of crime. Saying “the food was bad” is fine. Saying “this restaurant uses haram ingredients without telling customers” requires evidence — you may be asked to provide it, and unsupported claims may be removed.
- Hate speech based on religion, sect, ethnicity, gender, sexuality, disability, or any other protected characteristic.
- Sexually explicit, violent, or graphic content.
- Other people's private information — phone numbers, home addresses, ID card numbers, etc.
- Anything that violates Pakistani law, including the Prevention of Electronic Crimes Act, 2016 (PECA), or the law of the country you are in if different.
- Spam, advertising, or links to your own business from a review of someone else's business.
- Content that infringes copyright or other intellectual property rights — don't upload photos you didn't take, don't paste menus or text from someone else's website.
5. Who owns your reviews
You own your reviews. SuchScore does not claim ownership of the words, ratings, or photos you post.
However, by posting a review on SuchScore, you give us permission — a free, worldwide, non-exclusive licence — to:
- Display your review on SuchScore (the whole point of posting it),
- Include it in aggregated ratings, search results, and listings on SuchScore,
- Translate it (e.g. between English and Urdu) so more people can read it,
- Quote it in our own marketing or press materials about SuchScore (with your display name attached, never your private email),
- Allow search engines like Google to index it so others can find it.
This licence continues for as long as the review is published. If you delete your account, we will keep the review (because removing it would distort the rating of the business), but you can ask us to detach your name from it by emailing support@suchscore.com.
6. Claiming a business
If you own or represent a business listed on SuchScore, you can claim its profile to respond to reviews and access basic analytics. Here's how that works:
- You submit a claim through our wizard at /claim, telling us your role and providing a contact phone number.
- If your signup email matches the email and website domain we have on file for the business, your claim is approved automatically.
- If it doesn't match, we review the claim manually and usually respond within 24 hours.
- Once approved, you can respond to reviews, update business information (with our review for major changes), and see basic analytics.
- If two people submit competing claims for the same business, we will pause both, contact each, and resolve the dispute fairly. We may ask for evidence (e.g. a photo of you at the premises, an email from a domain you control, ID).
Claiming a business doesn't let you delete reviews.You can respond to them publicly — and we strongly encourage you to — but you cannot remove them just because you don't like them. We will only remove a review if it breaks the rules in Section 4.
7. Free and paid services
For consumers, SuchScore is free. Reviewing, browsing, searching — all free, always.
For businesses, the basic claim and the ability to respond to reviews are free for the first 10,000 reviews per business profile. After that, continuing to respond to new reviews requires a paid plan. We will tell you well before you reach the limit, and the price will be reasonable for the Pakistani market — we'd rather have many small subscriptions than a few expensive ones.
Paid plans, when launched, will be billed transparently. If we change pricing, existing subscribers will keep their existing rate for at least the remainder of their current billing period and will be notified of changes by email at least 30 days in advance.
8. Things you must not do on SuchScore
Beyond the content rules in Section 4, you also agree not to:
- Try to break, hack, scrape, or overwhelm SuchScore (denial-of-service, automated scraping, exploiting bugs without reporting them, etc.). If you find a security issue, please report it responsibly to security@suchscore.com.
- Reverse-engineer, copy, or rebuild any part of SuchScore as a competing service.
- Use SuchScore to defame, harass, or stalk any person.
- Create or operate fake accounts, bot accounts, or “review farms”.
- Pay, bribe, or otherwise incentivise reviews — yours or anyone else's — without disclosing it.
- Pretend to be someone else, including SuchScore staff.
- Use SuchScore to send unsolicited messages to other users.
9. What happens if you break the rules
Our default is to talk first and act second. If we believe you have broken these terms, we will normally:
- Email you to explain what we think happened and ask for your side of the story.
- Where the issue is fixable (e.g. a review that crosses a line but could be re-worded), give you a chance to edit it.
- Where it isn't, we may remove the content, suspend the account temporarily, or in serious cases close it permanently.
- For repeated or severe breaches — paid review fraud, harassment, illegal content — we may close accounts without prior notice.
You can appeal any action by replying to our email or writing to support@suchscore.com. We will review the appeal honestly, even if a human at SuchScore made the original decision.
10. Reviews about you, by other people
SuchScore is a place where consumers share their honest experiences. Some of those experiences may be negative. If a review about your business is negative but factually accurate, that is the platform working as intended.
However, if a review is factually false, defamatory, or breaks the content rules in Section 4, you can flag it for our team and we will look at it.
We will not remove a review just because the business disputes it. We will look at the evidence on both sides and make a judgement. Our judgements are final, but we'll always explain our reasoning.
11. SuchScore's role — what we do and don't promise
SuchScore is a platform for user-generated content. We display what users post; we do not write reviews ourselves, and we do not vouch for the accuracy of any individual review.
We do our best to keep the platform working, secure, and free of fake reviews — but we cannot promise that:
- The site will always be available (sometimes things break, hosting providers go down, software has bugs).
- Every review on the site is true (we have checks but they're imperfect; some fakes will sneak through).
- The information on a business's profile is always up to date (businesses change; their listings may not yet reflect that).
- The site is suitable for any specific commercial purpose you have in mind.
Use SuchScore as one input into your decisions, alongside your own judgement, the business's own communications, and other sources you trust. Don't rely on SuchScore as your only source of information about a business.
12. Limitation of liability
To the maximum extent permitted by Pakistani law:
- SuchScore is provided “as is” and “as available”. We make no warranties beyond what's required by law.
- SuchScore is not liable for any indirect, incidental, or consequential losses you suffer from using or being unable to use the platform — for example, lost profits, lost reputation, or the cost of substitute services.
- If a court holds us liable despite the above, our total liability to you in any 12-month period will not exceed the amount you have paid SuchScore in that period (which, for most consumer users, is zero).
Nothing in this section limits liability that cannot be limited under Pakistani consumer protection law — for example, liability for fraud or for death or personal injury caused by negligence.
13. Indemnity
If a third party (for example, a business you reviewed) takes legal action against SuchScore because of something youposted that breaks these terms or breaks the law, you agree to cover SuchScore's reasonable costs of dealing with that action, including legal fees.
In plain words: if you post a defamatory review and the business sues SuchScore, you're on the hook, not us. The same goes the other way around — if SuchScore breaks its own terms and that causes you legal trouble, we cover it.
14. Closing your account
You can close your account at any time by emailing support@suchscore.com. We will:
- Delete your account information (email, name, login details).
- Detach your name from any reviews you've written, if you ask. The reviews themselves remain published, because removing them would distort businesses' ratings.
- Cancel any active paid subscriptions (no refund for the unused part of the billing period unless legally required).
We can also close your access to SuchScore, but only for the reasons explained in Section 9 (breaches of these terms) and with the appeal process described there.
15. Changes to these terms
We may update these terms from time to time. If a change is significant — meaning it materially affects your rights, what you can do on the platform, or how disputes are resolved — we will:
- Email everyone with an active account at least 30 days before the change takes effect, and
- Update the “last updated” date at the top of this page.
Smaller corrections (typos, clearer wording for the same practice) we just make. By continuing to use SuchScore after the new terms take effect, you accept them. If you don't accept them, you can close your account before they take effect.
16. Disputes and governing law
If you have a complaint about SuchScore — or we have a complaint about you — our strong preference is to sort it out by talking, not by going to court. You can reach us at support@suchscore.com, and we promise to engage in good faith.
These terms are governed by the laws of the Islamic Republic of Pakistan. If a dispute cannot be resolved informally, the courts of Lahore will have jurisdiction. Nothing in this section prevents a Pakistani consumer from raising a complaint with whichever consumer-protection authority has jurisdiction over them.
17. Contact
If anything in these terms is unclear, or you want to raise an issue, write to us:
General questions: hello@suchscore.com
Account, claim, or content issues: support@suchscore.com
Security reports: security@suchscore.com